General
Who is Looksmaxxing Official?
We're a clinical-grade skincare and biohacking brand offering an at-home micro-infusion system paired with three targeted peptide formulas, built for people who want measurable, science-backed results without clinic pricing.
Is this a medical device?
No. Our products are cosmetic tools and formulas intended for general skincare use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or condition.
Who is this for?
This system is built for people already familiar with active skincare who are ready to move beyond surface-level products. If you're new to actives or microneedling, we recommend reading our full usage guide before starting.
Products & Formulas
Will it hurt?
You'll feel something, this is a real micro-infusion system, not facial massage. But If you're worried or scared of needles, don't be. The needles are as thin as hair and you barely feel it, honestly. Most people describe it as a light, tolerable pressure, rather than the pain you'd feel from a needle.
Which formula should I start with?
It depends on what you're working on first. LX-1 (Collagen Building) is best if structural density and firmness are your priority. LX-2 (Skin Repair) is ideal if you're focused on recovery and barrier support. LX-3 (Glass Skin) is best for tone, dullness, and discoloration. Many people rotate between all three as part of their full protocol.
How often should I use it?
For maximum results and sufficient skin recovery, we recommend 1 treatment every 2 weeks. You'll feel like you will want to do it more, because it's addictive. And it genuinely feels good on your skin while you're doing it and what you will see the next morning. But skin recovery is just as important as the results itself. We recommend using micro-infusion for at least 3 months for best results.
How long until I see results?
Everyone's skin responds differently. Some people notice visible changes within one treatment; others see gradual improvement over weeks of consistent use. You'll feel it working right-away regardless, and we've had many clients report results the next morning when following our provided treatment instructions properly.
Do your products contain fragrance?
Absolutely not. Our formulas are designed to for micro-needling specifically. This means ho harmful ingredients or actives that will be penetrating your skin layer.
Will I see redness?
Yes of course, this is normal. The redness will usually go down by the next day. Most clients report that they enjoy the redness and stimulation that it causes the skin, this is the treatment actively doing its work.
What's actually in the needle head, and is it sterile?
Each stamp uses 25 gold-plated titanium needles at a 0.25mm depth and are as thin as human hair. Every needle head is sealed and sterile until first use - never reused, never shared. We provide a handling sterile hygiene kit and after-care kit, ensuring you have a safe and full experience of an in-clinic visit.
When is the best time to do Micro-Infusion?
Late evening/night before bed is ideal, so your skin can recover overnight without makeup, sun exposure, or friction. Always start on freshly cleansed, dry skin.
How is this different from paying for a clinic treatment?
Clinic microneedling can cost hundreds of dollars per session and requires ongoing appointments. This system is designed to bring a comparable at-home protocol into your own routine - on your schedule, at a fraction of the cost, without leaving your house.
What is the 90-day money-back guarantee?
If you're not satisfied within 90 days of your purchase, you're covered — just reach out to our support team for details on how to proceed.
Safety & Sterility
Are the needle heads reusable?
No — needle heads are single-use only and must be disposed of after each treatment. Reusing them significantly increases infection risk.
What should I do if I experience irritation or an adverse reaction?
Stop use immediately. If irritation persists or worsens, seek medical advice. Contact our team so we can help troubleshoot your routine.
Does it hurt?
You may feel some sensation during use — we won't pretend otherwise. Full comfort guidance is included with your purchase in addition to a hygiene/recovery kit.
Shipping
Where do you ship?
Australia-wide only. We only offer international shipping on a case by case basis.
How long does shipping take?
Orders are processed within 2 business days, then shipped. Delivery typically takes 2-4 business days for metro areas and 4-7 business days for regional areas from the date of dispatch.
Can I track my order?
Yes — you'll receive a tracking link by email once your order ships.
Returns & Refunds
What's your return policy?
We offer a 90-day money-back guarantee if you're not satisfied with results (requires 90 days of consistent use and approved timestamped before-and-after photos), and a separate 30-day change-of-mind return for unused, unopened products.
Are there any fees on returns?
Yes — a $15 restocking fee is deducted from all approved returns, and shipping charges are non-refundable.
My item arrived faulty — what do I do?
Contact us with your order number and photos of the issue and we'll arrange a replacement or refund.
Can I cancel my order?
Only before it's been dispatched. Once shipped, orders can't be cancelled.